Basic CourseKey Troubleshooting Reference

Modified on Sat, 26 Apr at 2:48 PM

Basic CourseKey Troubleshooting Reference

This article contains troubleshooting information, separated by Instructors and Students. Please reference the chat window to identify if the user is a student or instructor/administrator before providing suggestions.

If there is not a clear answer to their issue, these suggestions can be a good place to start. (For examples: if they can't see the right course in their course list, if they are receiving an error message, or if their grades aren't loading)

Instructors / Administrators

Use Chrome as your browser when accessing CourseKey.
Log out and back into your account.
Try adjusting your screen size if needed.

Students

Try switching between WiFi and mobile data to see if you can get a stronger connection.
Log out and log back in to your account.
Restart your device.
If your issue does not resolve, uninstall and reinstall the app.